Inner Glow

User Research • User Interface • MVP • Branding

Inner Glow, a wellness app to help workers understanding if they're having a job-burnout. It makes it also easy to access to doctors and help line numbers, so that the user gets all the support that he needs. A 2-weeks-project made during the UX/UI Design Bootcamp at Ironhack Berlin.

my role
UI/UX Designer, User research, Brand Designer
client
Ironhack Course Project
Timeframe
November 2021 - 2 Weeks

Burnout is a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed, emotionally drained, and unable to meet constant demands.

To understand the problem space, I immersed myself in the topic through interviews and surveys. From my research I found out that 75% of employees experienced Burnout at least once, the main reasons were lack of support from their managers, unrealistic deadlines and working long hours and on weekends. The followings are the most important insights I could define, very helpful to formulate the problem statement and to define the User Persona I had to work for.

Problem Statement
"Young ambitious workers need a way to understand when they are having a burnout because they tend to ignore it until it’s too late."

Inner Glow

User Research • User Interface • MVP • Branding

Inner Glow, a wellness app to help workers understanding if they're having a job-burnout. It makes it also easy to access to doctors and help line numbers, so that the user gets all the support that he needs. A 2-weeks-project made during the UX/UI Design Bootcamp at Ironhack Berlin.

my role
UI/UX Designer, User research, Brand Designer
client
Ironhack Course Project
Timeframe
November 2021 - 2 Weeks

UX Research

Burnout is a state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress. It occurs when you feel overwhelmed, emotionally drained, and unable to meet constant demands.

To understand the problem space, I immersed myself in the topic through interviews and surveys. From my research I found out that 75% of employees experienced Burnout at least once, the main reasons were lack of support from their managers, unrealistic deadlines and working long hours and on weekends. The followings are the most important insights I could define, very helpful to formulate the problem statement and to define the User Persona I had to work for.

Problem Statement
"Young ambitious workers need a way to understand when they are having a burnout because they tend to ignore it until it’s too late."

Who am I designing for?

User Persona

In this way, I could determined that the App's target audience is young workers, two archetypes in particular: the first is having a burnout and needs to understand it, and the second already had one and wants to be sure it will not happen again. The User Flow I worked on is focused on the Primary Persona. Meet Lea, the overachieving Millennial that well represented the primary user groups.

Behavior — Lea works extra hours to manage the huge workload. She talks with friends and family seeking support, but sometimes she feels judged. She doesn’t even recognize the difference between stress and burnout.

Needs — diagnosing herself on her own and understanding the gravity of her situation to act.

The Road Most Traveled

To empathize with her, it was extremely important to define the User Journey and the User Flow, the ideal path a user should take, highlighting the the key steps that help the users find our app's real value.

Lea’s User Journey: how she finds out about the App and how she uses it
User Flow

UI refinement

Establishing the Brand

Inner Glow is the final name of the App, as the opposite of the Burnout concept. I wanted the brand to be perceived as reliable, understanding and encouraging. I put together a Moodboard for inspiration before creating my own design system.

Once established a visual feel, I prepared a Style Tile to ensure consistency across all screens and to visually translate the brand values with gradients, a calm colour palette and a sans-serif rounded Typography system.

Ideation

After a Crazy 8’s round, I defined the main features of the app and my user flow: an assessment test and the chance to get help through it.
Thanks to Lo-Fi and Mid-Fi wireframes, it was easier to structure the whole path and I could also perform some user testing in Mid-Fi.

Lo-Fi to Mid-Fi: improvements from user testing's feedback

I took note of how users interacted with the flow I designed and I was able to make some important changes like removing the emergency button and, most importantly, the number of the test’s result. This would have made the user too frightened, instead I chose to use colors to express it.

Finally, with the Hi-Fi Wireframes everything was redefined and with further user testing I made some decisions and implemented some important changes. Here are some examples of the final look:

Final Designs

You can see the complete prototype here.

The gifs here demonstrate the features I designed for the specific User Flow I had in mind. Each feature is the result of research and user testing.

Task 1 Take an Assessment Test to understand if your job is damaging your health and if the level of stress is too high.
Task 2: Be aware of your health situation and get to know better the symptoms.
Task 3: Take action

NEXT STEPS & LEARNINGS

My learnings for this project can be summarized in the following 3 points

The time was very short for having a complete product, so my next steps would definitely be: